Transparency is a core part of our mission. With us, you will always know exactly what you are getting. We provide the weight of each piece, and our jewelry is priced based on the current gold rate. There are no hidden fees or inflated markups—just honest, high-quality gold pieces at fair, transparent prices. We believe this straightforward approach empowers our customers to make informed decisions they can feel good about.

18K gold is an alloy made of 75% pure solid gold and 25% quality metals, enhancing its durability. This makes it the best all-around choice for engagement rings and other fine jewelry. The term 'caratage' or 'K' refers to the measurement of gold purity alloyed with other metals. 24K gold is pure gold with no other metals; however, it is too malleable for everyday wear and setting precious stones.

We ship to most countries: United States, Canada, United Kingdom, Ireland, Germany, The Netherlands, Sweden, Denmark, Finland, Iceland, Belgium, Luxembourg, Italy, Vatican City, Spain, Liechtenstein, Austria, Monaco, Australia, New Zealand, Hong Kong, Singapore, Japan, South Korea, Macau, Taiwan, Malaysia, United Arab Emirates. If you are unable to complete checkout in your country, please reach out to us at hello@aurev.co

When cared for properly, 18K gold pieces can be cherished and passed on forever! Pure gold is too soft for everyday wear, so it’s alloyed with high-quality metals to enhance its strength and durability. This process hardens the final product enough to last a lifetime. We recommend removing your pieces when exercising or engaging in physical activities that could cause impacts with hard materials, which can scratch or dent the surface of your jewelry. When storing your jewelry, the best way to prevent scratches is to keep it in its original pouch or box. Be sure to secure clasps and closures before storing to avoid scratches and tangled chains. To clean your AURÉV pieces, wipe them with the AURÉV cloth or use warm water and a detergent-free soap or jewelry cleaning solution when visibly dirty. To sanitize your jewelry, you can use rubbing alcohol (70% or less), but avoid bleach, chlorine, and other harsh chemicals that can damage your jewelry.

We stand by the quality of our jewelry and will buy it back based on the current price of gold. Please visit your Account to initiate a buyback. *Availability subject to specific markets, shipping cost might apply. We also provide a comprehensive 2-year warranty against any defects. Please note that our warranty does not cover damages resulting from normal wear and tear, accidental damage, mishandling, loss, theft, or modifications by third parties. Wear and tear is a natural part of a jewelry's lifespan and is not considered a manufacturing defect. Each AURÉV piece is hand-finished, giving it a unique touch. As a result, you may notice slight variations compared to the images displayed on our website. These variations are not defects; they are a testament to the individuality and craftsmanship of your AURÉV jewelry.

If you are not satisfied with your order and wish to return it, please initiate the return within 7 days of receiving your order. Contact our customer care team at hello@aurev.co to request a return, and we will guide you through the process.

You can track your order status in the Orders section of your account. Once your order has been shipped, you will receive a confirmation email with the tracking information.

You can cancel or update your order as long as it hasn't been processed for shipment yet. Orders with made-to-order items can be canceled for a full refund if the request is made within 24 hours of placing the order. A 15% processing fee will apply to orders canceled after 24 hours.

If you are not satisfied with your order and wish to exchange it, please Contact our customer care team at hello@aurev.co within 7 days of receiving your order, and our team will guide you through the process.

AURÉV was born from our struggle to find stunning, high-quality gold pieces that truly held their value and were fairly priced. We noticed an overwhelming amount of misinformation in the industry, with brands using lower-quality materials while charging premium prices. Our mission is to restore the traditional values of selling jewelry based on precious metal weight and craftsmanship—not inflated markups. With us, you can be confident that you are getting pieces worth their weight in gold. Our beautiful designs are stylish and savvy investments that will retain their value over time. The name ""AURÉV"" reflects our commitment to providing true lasting value: ""Au"" is the symbol for gold, while ""réveiller"" means ""to awaken"" in the language of our French heritage.

At AURÉV, we are committed to responsible sourcing. We exclusively use conflict-free gold in our jewelry production. Our gold is primarily sourced through remelting, ensuring it is ethically obtained and free from any ties to conflicts or human rights violations. Prioritizing the integrity and sustainability of our supply chain is paramount, so you can feel good wearing our pieces.

In most markets, online purchases within a reasonable monetary value for personal use are exempt from additional import duties. Please check with your country's customs office to determine if there will be any additional costs.